What should I do if I forgot my username and/or my password?

If you have forgotten your username and/or password for your Stone Utilities account, don’t worry! We have a straightforward process to help you regain access.

To retrieve your username, please visit the login page and click on the “Forgot Username?” link. You will be prompted to enter the email address associated with your account. Once you submit your request, you will receive an email containing your username. Be sure to check your spam or junk folder if you do not see the email in your inbox.

If you need to reset your password, you can also do this by clicking on the “Forgot Password?” link on the login page. You will need to enter your username or the email address linked to your account. After submitting this information, you will receive an email with instructions to create a new password. Follow the link provided in the email, and make sure to choose a strong password that you haven’t used before to enhance your account security.

In case you encounter any issues during this process or do not receive the emails, please ensure that the email address you provided is correct. If you still need assistance, feel free to contact our customer support team. We are here to help you regain access to your account as quickly and smoothly as possible.